How can we help?

Place and verify Notify Me

• Add BackInStockBro Notify Me to the main product section.
• Place it directly below Buy buttons and above Description, then save.
• Open a live storefront product page once; theme-editor previews do not complete detection.
• Test with a selected unavailable variant.

Availability and sticky selection

Enable the availability table and sticky selected-variant bar independently in the Notify Me block settings. Map Color and Size to the corresponding Shopify options. You can optionally map a third option and use its Shopify name or a custom label.

Product Drop notifications

Choose Off, Recently created products, or Products with an exact tag in the Notify Me block settings. Product Drop language applies while the entire product is unavailable and returns to normal availability behavior when any variant becomes available.

Sending domain and Reply-To

Add only the DNS records displayed by BackInStockBro. Notifications keep using the fallback sender until verification succeeds. Choose Check verification after DNS propagation. A custom Reply-To remains pending until its confirmation link is completed.

Requests, customer lookup, and suppressions

Requests are associated with the exact selected product and variant. Use exact-email Customer lookup from Requests when helping one shopper. Hard bounces, complaints, invalid addresses, notification opt-outs, and merchant suppressions can prevent delivery.

Analytics

Analytics summarizes requests, waiting shoppers, notifications, clicks, and product and variant demand. Counts describe recorded activity and do not guarantee current inventory or future sales.

Plans and usage

Home shows a compact summary; Plans and usage shows the Shopify plan and current-month email notifications. Shopify hosts plan selection and approval. Plans count emails sent: a send counts when the email provider accepts it, even if it later bounces. A later bounce does not automatically credit usage. Rejected sends and requests blocked by suppression do not count. Retries do not add duplicate usage. Text delivery is not included in BackInStockBro email usage; a supported messaging integration has its own plan and delivery requirements.

EmailBro and MessageBro connections

Optional marketing choices are off by default and require a supported, configured integration and merchant approval in both apps. Public MessageBro availability-text delivery is not yet available. An availability request never becomes marketing consent automatically.

Connect Klaviyo

Connect Klaviyo from Connections, choose the list that receives explicit marketing consent, then set Klaviyo email and Klaviyo SMS independently to Use Klaviyo or Off. Review the separate Back in Stock and Product Drop flows before activating them in Klaviyo. Klaviyo email is used only when email is enabled and the matching email flow is Live. Until then, BackInStockBro sends the requested availability email and does not sync that request’s email consent to Klaviyo. SMS can remain enabled independently, but requires a checked shopper choice, an approved saved sender, and the matching Live SMS flow. Pending or rejected senders cannot be saved. A Klaviyo email template can include catalog-powered recommendation blocks such as “You may also like.” Protected bounce, complaint, and suppression states are never bypassed. Klaviyo controls recommendations, flow eligibility, and final provider delivery.

Watch the Klaviyo setup tutorial

Watch the three-minute email and SMS setup tutorial, or watch it here on the site.

Connections shows separate channel statuses: black when not connected, yellow when a channel is off or needs review, and green when ready. Review each matching flow and template in Klaviyo before turning it on. You can add a native Product block above the separate compliance footer for marketing-consented recipients; keep the address and unsubscribe links intact.

Mailchimp email setup

Connect the intended account, confirm it, and choose an audience. For the simple path, leave availability email delivery on BackInStockBro and save. Only explicitly checked email marketing is synced; double opt-in requires Mailchimp confirmation.

For optional Mailchimp email delivery, create matching Restock and Product Drop templates, attach them to separate Event API flows, then set subject and preview text after selecting the template. Selecting a template can clear those fields. Save delivery settings before submitting a new test signup; existing requests keep their saved route.

Read the illustrated Mailchimp setup guide, including both subject examples and the manual Legacy-builder sequence. Production connection access needs confirmation for your installation. Mailchimp SMS is offline; contact us about a custom pilot.

Chat with us

Use the HelpBro launcher from any embedded Admin page for app-aware help focused on the page you are viewing. Do not paste secrets or unnecessary shopper information into chat.