Effective September 13, 2026 · Version 1.3

Service terms

These terms supplement BroFam's common service terms for merchants using BackInStockBro.

Service

BackInStockBro records shopper requests for unavailable Shopify variants and attempts to notify those shoppers when qualifying availability returns. Inventory can change quickly; a notification does not reserve inventory or guarantee purchase availability.

Merchant responsibilities

Merchants must use the service only for lawful, shopper-requested availability notifications and marketing messages covered by the exact displayed consent; maintain accurate store, sender, list, flow, and provider information; publish required customer notices; honor applicable consent, quiet-hours, opt-out, and consumer-protection requirements; and avoid purchased, scraped, or shared recipient lists.

Delivery and providers

Email and text delivery can depend on Shopify, Amazon Web Services, Twilio SendGrid, a merchant-authorized marketing platform such as Klaviyo, telecommunications carriers, DNS providers, recipient systems, and merchant configuration. External-provider availability events are marketing workflow handoffs, not transactional-message guarantees. Delivery, inbox placement, carrier acceptance, timing, and uninterrupted service are not guaranteed. Provider connection, sender, consent, suppression, and flow states are reported separately where supported.

Billing, trials, and refunds

Public plans use Shopify App Pricing, including disclosed allowances and usage charges. Final charges appear in Shopify before approval. Shopify shows any available trial, its duration, and eligibility before plan approval. Reinstalling the app does not reset trial time already used. Uninstalling cancels Shopify-managed billing but does not override lawful retention or deletion procedures. Connected marketing platforms may charge the merchant separately for email or text delivery.

Subscription charges and metered usage are generally non-refundable once incurred. Merchants may ask support to review a duplicate or erroneous charge by providing the store domain, billing date, and charge description without shopper personal data. Any approved adjustment is handled through Shopify; refunds and off-platform credits are not automatic.

Acceptable use

Do not use BackInStockBro for unsolicited bulk email or text messages, deception, credential collection, harmful content, service interference, or attempts to access another merchant's information. BroFam may restrict delivery to protect recipients, providers, and the service.

Support

See Support for safe contact instructions.